At KORNELAVIA, we are committed to ensuring the satisfaction of our clients. If you are not entirely satisfied with your purchase, we are here to assist with your refund requests, subject to the terms and conditions outlined below.
Refund requests must be made within 30 days of the purchase date. To be eligible for a refund, the item must be unused and in the same condition in which you received it. The original packaging should also be intact.
To initiate a refund, please contact our customer service team at [email protected] with your order number and details of the product. Upon receipt and inspection of the returned item, we will notify you of the status of your refund. Approved refunds will be processed through the original method of payment within a certain number of days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For items being exchanged, the time it may take for the exchanged product to reach you may vary based on your location.
For any queries or assistance, please contact us at:
KORNELAVIA Customer Service